INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that all our shoe sole products match the specifications and quality standards shown in our product images. We maintain strict quality control throughout our manufacturing process to guarantee consistency.

Where can I view my sales receipt?

Your sales receipt will be sent to your registered email address immediately after purchase. You can also access it through your account dashboard on our website.

How can I return an item?

If you need to return an item, please contact our customer service team within 30 days of purchase. We will provide you with a return authorization and shipping instructions. Items must be in original condition and packaging.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock our popular items. You can sign up for email notifications to be alerted when out-of-stock items become available again. For custom orders, please contact us directly.

Where can I ship my order?

We offer worldwide shipping to most countries. Shipping costs and delivery times vary by location. Please contact us for specific shipping information to your country, or check our shipping policy page for more details.

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